The below screenshot shows how to disable this feature.įor other tips, sign up for our email newsletter or follow us on Twitter. This feature periodically checks the CRM database for recently tracked emails by other users or from server-side sync and updates emails in Outlook to reflect their tracked status. This feature performs a very important function, but is not critical for day-to-day operations for most users. When off, the CPU usage returns to normal. This feature can be turned on/off using the Microsoft Dynamics CRM Diagnostics utility. Another symptom is e-mail no longer records history to Act.
One symptom is if you try to setup Act <-> Outlook email integration, and the setup wizard doesn’t list Outlook.This build broke some of the standard MAPI APIs used by Act and other 3rd party programs. Specifically, the Automatic Email Tagging feature was the source of the slowdown. Create your own beautiful custom HTML email signatures for over 60 email clients, apps and software including Gmail, Outlook, Apple Mail, iPhone/iPad Mail. On JMicrosoft released Office 2016 version. Then, when multiple people logged in and all the CPUs on the server were being used, this caused issues with major slowdowns.Īfter much investigation, we discovered that the CRM Outlook integration was causing the high CPU usage, and disabling it resolved the issue.
In one scenario, our customer was using a terminal server and as soon as Outlook started, it would consume an entire CPU for processing. You may be experiencing extreme slowness in Outlook when the CRM Outlook Integration is installed. We have recently encountered issues with Microsoft Outlook performance while using the Microsoft Dynamics CRM 2016 Outlook Integration.
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